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Import Customs Service

DHL Express processes several million customs entries every day. As one of the world's largest customs brokers, we use local expertise to understand diverse customs regulations. This means dutiable shipments are cleared quickly and efficiently.
Every shipment sent to Portugal from a Country outside the European Union is subject to Customs Regulatory control. First and foremost, Customs is simply an authority or agency that resides at country level. Its first responsibility is not only the collection but also the safeguarding of customs duties.

DHL has a simplified regime agreed with Portuguese customs. This allows DHL to quickly and efficiently perform Customs Clearance on behalf of its costumers. This Customs Clearance Service (brokerage) is available to all our costumers upon the payment of a brokerage Fee.

Customs Clearance can be performed by the importer personally or by someone nominated to act on his behalf (other than DHL). To endorse shipments paperwork to consignee or consignee designated broker, a handling fee is required by DHL.
Depending on value, quantity and import motive, it’s possible to obtain relief of import duties. The basis for this relief is COUNCIL REGULATION (EEC) Nº 918/83 of 28 March 1983, which sets up a Community system of relief’s from customs duty).
For more information please refer to: http://www.dgaiec.min-financas.pt/External Link / New Window: http://www.dgaiec.min-financas.pt/
Reminder: Ask your supplier to make sure your customs-dutiable shipments are accompanied by the correct invoice at all times. The incorrect invoice or the undervaluation of a shipment can cause serious delays on delivery as well as penalties levied by Customs Authorities.

All customs-dutiable shipments must be accompanied by an invoice at all times!
Generally speaking we can divide invoices in two types:

Commercial Invoice (it’s used whenever the goods received are being paid to shipper)  The invoice must obey to the requirements as defined in the Portuguese legislation (Circular 63/2003 of DGAIEC and the 35th article of CIVA).

Proforma Invoice (it’s used whenever the goods received are not being paid to shipper)  a permanent import can be made using a pro-forma invoice when shipments are being imported as samples, rentals, gifts or for destruction (a full list can be found in Circular 63/2003 of DGAIEC).

Depending on local legislation and regulations, the import or export of certain goods may be restricted or forbidden. It is the customs authority that has the large job of enforcing these rules.

Some commodities might require additional paperwork from additional local Government entities:
ITES Certificate and/or Certificate of origin required, when applicable.
Legal import license from pharmacy department of government INFARMED has to be provided by consignee.
Phyto Sanitary Certificate from origin is necessary. For sweets a declaration of origin stating composition and percentage of ingredients is requested
A Psychopathological Certificate is necessary from origin and destination
Export license or mutilation agreement required if from Asia/Pacific/South American origins
Can only be imported if licensed in PT. Its consignee's responsibility to check whether or not it can be imported.
If the importer is an individual and if the quantity is two or less laser pointers, the importer can clear the shipment by simply providing a written term of responsibility, plus a legal document (provided by DHL) informing the classification of the laser product. If the importer is a company, to import such goods they must have an authorisation from a department of government called INETI and some serious delays are expected (At least one week…). In both cases this type of product must have a full description in the invoice, including their class (Type of laser product).
Starting 1st of June 2008 when the importer is a individual receiving material that was bought on the Internet, a complete invoice must be provided by the shipper. The proof of payment (Paypal®, Western Union®, Etc…) alone is unaccepted by Portuguese Customs as they demand a receipt of payment (Full invoice), numbered, dated, and signed, with full description of items, with the currency information, with the name of shipper and consignee, quantities, and trade terms.
To import this kind of product the importer must request a special authorization to a government entity. This authorization must be requested in person by the importer and the entity is located in LIS. Delays are expected.
Portuguese Customs do not accept invoices where three companies are involved in a commercial trade (“A” is selling the goods to “B” but is being delivered to “C”). This situation happen when the receiver of the goods is different then the actual buyer of goods.

 
For more information about DHL’s customs services, please contact us